EverSealed FAQ

General

What is EverSealed?

EverSealed is a physical handwritten letter preservation and future delivery service.

Depending on the service you choose, you can:

purchase premium Writing Kits and send or keep the letter yourself;
write a Time Capsule Letter for delivery on a future date; or
prepare Legacy Letters to be preserved securely and delivered to the people you choose after the required future verification process.

EverSealed is designed around real, physical handwritten correspondence rather than digital messages.

Is EverSealed a digital messaging service?

No.

EverSealed is designed around physical handwritten letters. Your message is written on paper and, where an EverSealed preservation service is purchased, stored physically for future delivery.

What services does EverSealed offer?

EverSealed currently offers three main options:

Writing Kits – premium letter-writing materials for letters you wish to keep, give or send yourself.

Time Capsule Letters – letters preserved for delivery after a selected future period or on a specific Custom Date.

Legacy Letters – letters preserved for long-term storage and released to your chosen recipients after the required verification process has been completed.

Writing Kits

What is an EverSealed Writing Kit?

A Writing Kit provides premium materials for creating a handwritten letter.

It is intended for customers who want beautiful stationery but do not require EverSealed storage or future delivery.

Do I have to return a standalone Writing Kit to EverSealed?

No.

If you purchase a standalone Writing Kit, you write your letter and decide what happens next.

You may keep it, give it to someone personally or post it yourself.

There is no storage subscription and no requirement to return it to EverSealed.

Can I buy a Writing Kit separately?

Yes.

EverSealed Writing Kits can be purchased separately from our Time Capsule and Legacy preservation services.

Time Capsule Letters

What is a Time Capsule Letter?

A Time Capsule Letter allows you to write a private handwritten letter today and have it delivered at a chosen time in the future.

Current options include:

1 Year
3 Years
5 Years
10 Years
Custom Date

How does a Time Capsule Letter work?

Choose your Time Capsule option and enter the recipient’s delivery details when ordering. Write your letter, seal it in its own envelope, then write the recipient’s full name and Order number: [your EverSealed order number] on the outside of that sealed envelope. Put it inside a second, outer postal envelope. Write the Nottingham address and your EverSealed order number on the outside of this outer envelope, then post it to us. You arrange the postage for sending it to us.

Time Capsule return address (write on the outer postal envelope):

EverSealed
16 Commerce Square
Lace Market
Nottingham
NG1 1HS
United Kingdom

The recipient’s postal address does not need to be written on the sealed letter envelope; we use the details provided with your order. For fixed-period Time Capsules (1, 3, 5 and 10 years), the period begins on the order date. Physical storage starts when we receive and register the letter. Posting it late does not extend the scheduled date.

For a Custom-Date Time Capsule, you select the intended future delivery date when placing your order.

The sealed letter remains in secure storage until the appropriate release date.

Do I have to use EverSealed writing paper for a Time Capsule Letter?

No, unless the specific product instructions state otherwise.

You may use suitable writing materials of your own, or you may purchase an EverSealed Writing Kit separately if you prefer premium letter-writing materials.

Does a Time Capsule require verification contacts?

No.

A standard Time Capsule Letter is based on a predetermined future date or storage period.

It does not require Legacy death verification or Legacy verification contacts.

Does a Time Capsule require a monthly subscription?

No.

Time Capsule Letters do not require the ongoing monthly Legacy preservation subscription.

The applicable preservation period is included in the Time Capsule option purchased.

Can I update the future delivery address?

Yes.

Because several years may pass before delivery, you should contact EverSealed whenever recipient or future delivery information changes.

Please provide your EverSealed order or reference number when requesting an update.

Legacy Letters

What is an EverSealed Legacy Letter?

A Legacy Letter is a private handwritten letter preserved by EverSealed for future delivery to a person you choose.

The letter remains sealed and stored until the required future verification process has been successfully completed.

How many Legacy Letters can I prepare?

The EverSealed Legacy Letter Service currently offers:

1 Letter
2 Letters
4 Letters
6 Letters

Each letter may be intended for a different recipient.

Does the recipient need to know that I have written a Legacy Letter?

No.

You may tell the recipient if you wish, but you do not have to.

Preparing a Legacy Letter may remain completely private until the future delivery takes place.

What is included with the Legacy Letter Service?

Your Legacy preparation package includes the materials required for the number of letters you selected, including:

premium 100% cotton archival writing paper;
writing pen;
individual Legacy envelopes;
tamper-evident security seals;
preparation instructions;
secure outer return packaging; and
a prepaid return label.

The service also includes ongoing secure preservation, archive administration, future verification handling and secure future delivery in accordance with the applicable service terms.

Do I need to buy postage to return my Legacy Letters?

No.

A prepaid return label is included with the Legacy preparation package.

Follow the return instructions supplied with your order.

What should I write on each Legacy envelope?

Please clearly write the recipient's full name on the outside of each individual Legacy envelope before returning it to EverSealed.

This is particularly important if you prepare several letters.

You do not need to write the recipient's full postal address on the sealed Legacy envelope because addresses may change over time.

EverSealed uses the most up-to-date recipient information held in your customer record when future delivery is prepared.

What recipient information do I need to provide?

For each Legacy Letter, you will be asked to provide relevant recipient information, including details such as:

full name;
delivery address;
email address; and
telephone number.

These details can be updated later if circumstances change.

How many verification contacts do I need?

For each Legacy Letter, you must nominate at least one verification contact and may nominate up to five verification contacts. Each contact needs a full name and either an email address or a telephone number.

What does a verification contact do?

Verification contacts may assist EverSealed with confirming relevant information when the future release process needs to begin.

They do not automatically control the release of your letter.

EverSealed may request appropriate supporting documentation or other evidence before a Legacy Letter is released.

Can a verification contact read my Legacy Letter?

No.

Being named as a verification contact does not give that person access to the contents of your sealed correspondence.

Do Legacy Letters require a subscription?

Yes.

The EverSealed Legacy Letter Service operates through an ongoing monthly preservation subscription.

The subscription begins when the order is placed.

There is no separate starter-package charge.

The monthly amount shown for your selected 1, 2, 4 or 6 Letter option includes the initial Legacy preparation package and the ongoing preservation service.

What does the Legacy subscription cover?

The subscription supports:

long-term secure physical preservation;
archive record maintenance;
recipient information management;
verification contact administration;
future verification readiness;
future release administration; and
secure delivery handling when the required release conditions have been met.

What happens if my Legacy subscription payment stops?

A stopped or missed payment does not mean that the customer has died and does not automatically cause the Legacy Letters to be released.

EverSealed will first make reasonable attempts to contact the customer.

Where appropriate and in accordance with our policies, nominated verification contacts may also be contacted.

Please see our Letter Storage & Release Policy for full details.

When is a Legacy Letter released?

A Legacy Letter is released only after the applicable future release condition has occurred and the required verification process has been reasonably completed.

Legacy Letters are never released automatically simply because someone contacts EverSealed.

If I have several Legacy Letters, are they all handled separately?

Yes.

After the required sender verification has been completed, each Legacy Letter is managed according to its own recipient record.

For example, if one recipient's address needs updating, this does not necessarily prevent another correctly verified letter from being prepared for delivery.

Privacy & Security

Will anyone read my letter?

No during normal storage and handling.

Stored letters remain sealed and EverSealed does not routinely open, read or review customers' private correspondence.

How is my stored letter identified?

Stored letters are connected to their relevant EverSealed order and archive reference.

Please keep your order or reference number safely.

You should provide it whenever contacting EverSealed about:

recipient updates;
verification contacts;
a stored letter;
replacement;
return;
subscription enquiries; or
another account change.

Can I include a photograph with my Legacy Letter?

Small, flat photographs and paper-based keepsakes may be included where they fit safely inside the supplied Legacy envelope.

Do not include prohibited items such as cash, jewellery, precious metals, financial instruments, original wills or legal documents, illegal materials or other prohibited items.

Storage

How long can EverSealed store a letter?

This depends on the service selected.

Time Capsule Letters are preserved until their selected future period or Custom Date.

Legacy Letters are intended for longer-term preservation until the applicable future release condition has occurred and the required verification has been completed.

Do letters remain sealed while stored?

Yes.

Letters are intended to remain sealed throughout normal storage and handling until the appropriate delivery or release process begins.

Delivery

When is a Time Capsule Letter delivered?

A Time Capsule Letter becomes due for future delivery when its selected storage period or Custom Date is reached.

EverSealed then prepares the sealed letter for dispatch using the most recent valid delivery information held for the item.

When is a Legacy Letter delivered?

Once the required verification has been successfully completed and the recipient information has been confirmed, the sealed Legacy Letter is prepared for secure tracked delivery.

Can delivery details be updated later?

Yes.

Because a letter may remain stored for several years, customers should notify EverSealed whenever recipient or future delivery details change.

Please include the relevant EverSealed order or reference number when requesting an update.

What happens if the recipient has moved?

Contact EverSealed as early as possible with the updated information.

For both Time Capsule and Legacy services, future delivery should use the most recent valid recipient details held in the EverSealed record.

What happens if a Legacy Letter cannot be delivered?

EverSealed will make reasonable attempts to obtain valid recipient or delivery information.

Where appropriate, nominated verification contacts may also be contacted.

Undeliverable Legacy Letters are handled according to the Letter Storage & Release Policy.

Returns, Replacements & Changes

Can I replace a stored Legacy Letter?

Yes.

Life changes, and sometimes the message you want to leave changes too.

You may contact EverSealed to arrange the return or replacement of a stored Legacy Letter.

Under the current policy, a £9.99 handling and secure shipping fee applies.

Please provide your order or EverSealed reference number when contacting support.

Does replacing a Legacy Letter cancel my subscription?

No.

Your preservation subscription remains active unless you separately request cancellation.

Can I update my recipient details?

Yes.

Please contact EverSealed whenever a recipient's address, email address or telephone number changes.

Can I change my verification contacts?

Yes.

Contact EverSealed Support with your order/reference number if you need to update your nominated verification contacts.

Can I cancel future delivery or request my letter back?

Where permitted under the applicable service terms, you may contact EverSealed before release or dispatch to request cancellation or return of a stored letter.

Applicable handling or secure return charges may apply.

Please see the relevant policy for full details.