Terms of service

Terms of Service

These Terms govern the use of EverSealed’s letter storage, scheduled delivery, and legacy preservation services.

By purchasing a product, subscription, or storage service from EverSealed, you agree to these Terms.

Service Overview

EverSealed provides secure preservation and controlled release services for sealed letters and memory boxes.

EverSealed offers two service types:

Time Capsule Letters
Letters scheduled for delivery on a selected future date.

Legacy Letters
Letters preserved for release after verified confirmation of death or another defined release condition.

EverSealed stores sealed items securely and releases them only when the specified delivery condition has been verified.

EverSealed does not open sealed letters and does not review their contents unless legally required.

Reference Identification

Each stored item is assigned a unique reference number based on the customer’s order number.

This reference number is used for tracking, verification, replacement requests, return requests, and delivery management.

Customers must provide their reference number when contacting support regarding stored items.

Required Contact Information

Customers must provide between one (1) and five (5) verification contacts.

Each verification contact must include:

Full name
Email address or phone number
Relationship to the customer

Customers must also provide recipient details, including:

Recipient name
Postal address
Email address (if available)
Phone number (if available)

Verification contacts are used solely for confirming release conditions when required.

Time Capsule Letters

Time Capsule Letters are stored until the customer-selected delivery date.

Customers may:

update delivery instructions
replace stored letters
request return of stored letters
cancel delivery prior to the scheduled release date

EverSealed stores Time Capsule Letters securely until the selected delivery moment arrives.

Legacy Letters

Legacy Letters are preserved for release only after verification of death or another defined release condition.

Customers receive a Legacy Letter preservation kit that includes archival-quality materials for preparing their message.

Once completed, sealed letters must be returned to EverSealed using the provided return process.

Letters remain unopened and preserved in secure archival storage until release conditions are confirmed.

Verification Requirement

No stored letter or memory box will be released without reasonable verification of the defined release condition.

Verification documentation may include:

Death Certificate
Medical Certificate of Cause of Death
Hospital confirmation letter
GP confirmation letter
Funeral director confirmation
Probate documentation
Official government or court documentation confirming death

EverSealed reserves the right to request additional documentation where necessary to prevent fraudulent release.

Verification Process

If subscription payments stop, EverSealed will:

attempt to contact the customer up to three times within 30 days
if unsuccessful, contact nominated verification contacts

Release will only occur after reasonable confirmation of the defined delivery condition.

Storage Duration

Stored items remain in preservation storage:

while the subscription remains active (Legacy Letters), or
until the scheduled delivery date (Time Capsule Letters)

Return Requests

Customers may request the secure return of stored letters or memory boxes at any time.

A £9.99 handling and secure shipping fee applies.

Customers must submit return requests by email and provide their reference number.

Replacement Requests

Customers may request replacement of stored letters at any time before release.

EverSealed will securely return the original sealed item and allow the customer to prepare a replacement message.

Replacement requests do not interrupt an active preservation subscription.

A £9.99 handling and secure shipping fee applies.

Subscription Cancellation

If a customer cancels their preservation subscription:

stored items will be securely returned
a £9.99 handling and shipping fee applies
no refunds will be issued for previous subscription payments
no refunds are issued for unused subscription time

Prohibited Items

The following items must not be included inside letters or memory boxes:

Cash
Jewellery
Precious metals
Financial instruments
Wills
Illegal materials

EverSealed accepts no liability for prohibited items placed inside stored materials.

Undeliverable Items

If delivery cannot be completed after reasonable attempts to contact recipients or authorised parties, EverSealed may retain records for administrative purposes and proceed according to secure confidential destruction procedures where necessary.

Storage Conditions

Stored items are preserved in controlled archival storage conditions designed to protect confidentiality and physical integrity.

Sealed letters remain unopened and protected using tamper-evident handling procedures.

Limitation of Liability

EverSealed provides secure storage and controlled release services only.

EverSealed is not responsible for:

the emotional impact of letter contents
family disputes
recipient refusal
incorrect information provided by customers
delivery delays caused by third-party couriers
circumstances beyond reasonable operational control

Liability is limited to the value of the purchased kit and any active subscription associated with the stored item.

Service Termination

EverSealed reserves the right to suspend or terminate services where required for legal compliance, fraud prevention, policy enforcement, or operational necessity.