Terms of service

These terms govern the use of EverSealed’s letter storage, scheduled delivery, and legacy preservation services.

By purchasing a product, subscription, or storage service from EverSealed, you agree to these Terms.

Service Overview

EverSealed provides secure preservation and controlled release services for sealed letters and memory boxes.

EverSealed offers two service types:

Time Capsule Letters
Letters are scheduled for delivery after a selected future period or on a selected custom date.

Legacy Letters
Letters preserved for release after verified confirmation of death or another defined release condition.

EverSealed stores sealed items securely. Time Capsule dispatch is based on the selected period or date; Legacy release requires the applicable verification process.

EverSealed does not open sealed letters or review their contents during normal handling, unless access is required by law.

If a Recipient Cannot Be Reached

We use the latest valid recipient details supplied for the relevant letter and make reasonable attempts to obtain updated information if delivery cannot be completed.

For a Legacy Letter that has become eligible for release after verification, we may contact nominated verification contacts where appropriate. If reasonable delivery attempts fail, the letter may be held for up to three months after the unsuccessful release or delivery attempt. Before considering confidential destruction, we make a further reasonable attempt to contact the recipient and, where appropriate, verification contacts. Destruction is a last resort under our Letter Storage & Release Policy.

This three-month procedure does not shorten the agreed preservation period of a Time Capsule Letter. If a Time Capsule cannot be delivered, we will seek updated details under the applicable storage and delivery policy.

Reference Identification

Each stored letter is linked to its order number and may also receive a separate EverSealed archive reference after registration.

These identifiers help us manage registration, verification, replacement requests, return requests and delivery.

When contacting support, customers should provide their order number or archive reference if available so we can identify the correct letter.

Required Contact Information

For each Legacy Letter, customers must provide at least one and may provide up to five verification contacts. Each contact needs a full name and either an email address or a telephone number.

For each letter, customers must provide the recipient’s full name, postal address, postcode and either an email address or a telephone number.

Verification contacts may help us establish a Legacy release condition and, where appropriate, obtain current recipient delivery details. They do not gain access to the letter contents.

Time Capsule Letters do not require Legacy verification contacts.

Time Capsule Letters

Time Capsule Letters are stored until the chosen future delivery period or Custom Date. For fixed-year options, the period starts on the order date even if the letter arrives later. For a Custom Date, the customer selects the intended future date when ordering.

Customers write their own letter, seal it and send it to EverSealed following the instructions on the Time Capsule product page. The standard Time Capsule service does not include a Writing Kit or prepaid postage for this initial journey unless the relevant product description expressly says otherwise.

Customers may request an update to recipient details, the return or replacement of a stored letter, or cancellation, subject to the applicable policy and any required identity checks. A requested change may no longer be possible once final dispatch has begun.

A Time Capsule does not require the monthly Legacy preservation subscription or verification of the sender’s death.

Legacy Letters

Legacy Letters are preserved for release only after the applicable release condition has been verified. Customers may choose the current 1, 2, 4 or 6 Letter option. Each letter has its own recipient details and requires one to five nominated verification contacts.

The Legacy Letter Service includes an initial preparation package for the selected number of letters. Customers seal each completed letter and return it using the supplied outer packaging, instructions and prepaid return label.

The Legacy Letter Service has an ongoing monthly preservation subscription. The monthly amount for the selected option includes the initial preparation package and ongoing preservation service; there is no separate starter-kit charge for this service. Each renewal continues the service for the existing registered letters and does not automatically send another kit.

Letters remain sealed and preserved until the release conditions are confirmed or the service is ended in accordance with the applicable policies.

Legacy Verification

A Legacy Letter is not released to its recipient until the applicable release condition has been reasonably verified. Supporting information may include an official death certificate or other reliable documentation appropriate to the circumstances. EverSealed may request additional evidence where reasonably necessary to prevent an incorrect or fraudulent release.

If subscription payments stop, EverSealed may make reasonable attempts to contact the customer. Where appropriate, we may contact nominated verification contacts to seek information. A missed payment alone never establishes death or authorises release.

Return and Replacement Requests

Customers may request the authorised return or replacement of a stored letter before it is released. Requests may be made through an available account function or by emailing support@eversealed.co.uk. Please include the order number or archive reference if available.

We may verify the requester’s identity and authority before releasing a stored item. For a voluntary return after the applicable statutory cancellation period, the standard £9.99 handling and secure shipping fee may apply, as explained in our Return, Cancellation and Refund Policy. Statutory rights remain unaffected.

Replacing a Legacy Letter does not itself cancel its active subscription. EverSealed will provide the approved replacement instructions and, where applicable, a prepaid label for sending the new sealed letter to us.

Subscription Cancellation

Customers may cancel a Legacy subscription using an available subscription-management function or by emailing support@eversealed.co.uk. Cancelling stops future renewals from the effective cancellation date; it does not automatically release a letter to its intended recipient.

EverSealed will arrange the authorised return of stored items following the necessary identity and return-address checks. A £9.99 handling and secure shipping fee may apply to a voluntary return after the applicable statutory cancellation period, as explained in the Subscription Policy and Return, Cancellation and Refund Policy.

Refunds and statutory cancellation rights are governed by the applicable policies and UK law. Customers do not need to print or sign a form to request cancellation by email.

Prohibited Items

Customers must not place cash, jewellery, precious metals, financial instruments, original wills or legal documents, illegal items, or dangerous materials inside a letter or stored item. Contact EverSealed before sending anything other than permitted letters and small paper keepsakes.

Storage and Undeliverable Items

EverSealed uses controlled handling and storage procedures designed to protect the confidentiality and physical integrity of sealed letters. We do not routinely open, read, scan, photograph or copy their contents.

If delivery cannot be completed, we follow the service-specific procedure above and our Letter Storage & Release Policy. No letter is automatically destroyed merely because its delivery date passes or a subscription payment fails.

Liability and Statutory Rights

EverSealed will provide its services with reasonable care and skill. We are not responsible for problems caused solely by inaccurate information supplied by a customer, recipient refusal, or circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful, or limits a customer’s statutory rights.

Service Termination

EverSealed may suspend or end a service where reasonably necessary for legal compliance, fraud prevention, serious policy breaches or operational reasons. We will handle any stored item and applicable refund or return rights in accordance with the relevant policies and law.