Contact EverSealed Support

EverSealed provides secure long-term preservation and future delivery services for sealed handwritten letters.

If you need help with an order, recipient details, future delivery information, verification contacts, a Legacy Letter release request or an existing stored letter, our support team is here to help.

We aim to respond to all enquiries as quickly as possible.

Support Email

support@eversealed.co.uk

If your enquiry relates to an existing order or stored letter, please include your EverSealed order or reference number whenever possible.

Typical response time: within 1–2 working days.

How We Can Help

You can contact EverSealed regarding:

• Order questions

• Recipient details

• Future delivery address updates

• Time Capsule delivery information

• Legacy Letter verification contacts

• Legacy Letter release requests

• Stored letter status enquiries

• Subscription and billing questions

• Subscription cancellation

• Letter replacement requests

• Return requests

• Account or service-related questions

Legacy Letter Release & Verification Requests

If you are contacting us regarding the future release of a Legacy Letter, please email:

support@eversealed.co.uk

Where available, please provide:

• The sender's full name

• The EverSealed order or reference number

• Your full name

• Your relationship to the sender

• Any relevant supporting information or documentation

Our team will guide you through the appropriate verification process.

Legacy Letters are released only after the required verification process has been successfully completed.

This verification process does not apply to standard Time Capsule Letters, which are prepared for release according to their selected future delivery date or storage period.

Learn more about our Security & Verification Process

Updating Recipient or Future Delivery Details

People move and contact details can change over time.

If a recipient's address, email address or telephone number changes before future delivery, please contact EverSealed as early as possible.

Please provide your EverSealed order or reference number together with the updated information.

We will update the details connected to the appropriate stored letter and confirm when your request has been processed.

Replace a Stored Letter

Life changes, and sometimes the words you want to leave change too.

If you would like to replace an existing stored Legacy Letter, contact EverSealed Support with your order or reference number.

Under our current policy, a £9.99 handling and secure return fee applies when arranging the later return or replacement of a letter already in storage. This is not a fee for initially posting a new Time Capsule letter to us; for that first posting, you arrange and pay the postage.

We will guide you through the process and explain how to return your replacement letter securely.

Your preservation subscription remains active unless you separately request cancellation.

Subscription Enquiries

If your EverSealed service includes an ongoing preservation subscription, you can contact us regarding:

• Billing questions

• Account changes

• Payment enquiries

• Subscription cancellation

Please include your EverSealed order or reference number whenever possible.

For full information about what happens when a subscription is cancelled or becomes inactive, please see our Letter Storage & Release Policy.

Posting Your Time Capsule Letter

Write the recipient’s full name and your EverSealed order number on the outside of the sealed letter envelope. The recipient’s postal address is provided with your order; it does not need to be written on the letter envelope. Place the sealed envelope inside a second, outer postal envelope, write our address below and your EverSealed order number on the outside of the outer packaging, then arrange the postage. Please keep proof of posting.

For a Legacy Letter, follow the instructions and use the return packaging and prepaid label supplied with your Legacy preparation package. If you are unsure how to send your letter, email us before posting.

Confidential Support

We understand that enquiries concerning Legacy Letters and personal correspondence can sometimes involve sensitive circumstances.

EverSealed handles stored correspondence and related customer information with care and confidentiality.

If you are unsure what to do, contact us and our support team will guide you through the appropriate next step.

Important Information

For more information about how EverSealed protects, verifies and releases stored letters, please read:

Security & Verification Process

Letter Storage & Release Policy