Cancellation policy

Subscription and Purchase Options Cancellation Policy

Last updated: 27 September 2026

This policy explains the subscription terms, recurring payments, cancellation process, failed-payment procedure, and stored-item return arrangements for EverSealed Legacy Preservation services.

EverSealed is a trading name of Slim and Smart Ltd, a private limited company registered in England and Wales under company number 10291692.

Nothing in this policy limits or excludes any statutory rights available under applicable UK consumer law.

1. Subscription Overview

EverSealed Legacy Preservation subscriptions provide ongoing administration and secure storage for a registered sealed letter or another approved stored item.

Depending on the selected service, the subscription may include:

secure ongoing storage of the registered item;
maintenance of the related customer and service records;
management of recipient and Future Delivery Address information;
administration of nominated verification contacts;
preparation for an authorised return, replacement, or Legacy release;
customer support connected with the stored item;
other services described on the relevant product page.

Each monthly subscription renewal relates to the continued service for the existing registered item. A renewal does not automatically create a new preservation service, new stored letter, new Reference Number, or new physical kit.

2. Legacy Letter Purchase

The current EverSealed Legacy Letter Service offers 1, 2, 4 or 6 letters. There is no separate starter-kit charge for this service. The monthly price shown for the selected option includes the initial preparation package and ongoing preservation service.

The selected option, monthly amount, billing frequency, and any applicable delivery information should be shown before purchase. Each renewal pays for ongoing storage and administration of the existing letters, not a newly shipped preparation package.

3. Current Monthly Subscription Options

The current standard monthly prices for the EverSealed Legacy Letter Service are:

1 Letter: £9.99 per month;
2 Letters: £12.99 per month;
4 Letters: £14.99 per month;
6 Letters: £17.99 per month.

The price and billing frequency displayed and accepted at checkout apply to the order. Any later price change will be communicated as required by the applicable terms and law.

4. Subscription Start and Monthly Renewal

The subscription begins when the order is accepted and the first subscription payment is successfully processed, unless the checkout or order confirmation states a different commencement date.

The subscription renews automatically each month according to the billing schedule shown during checkout and in the customer's subscription account.

The payment method connected with the subscription will be charged automatically on each scheduled renewal date until the subscription is cancelled.

The exact processing time of a recurring payment may be affected by the payment provider, banking processes, weekends, public holidays, or the number of days in a calendar month.

5. Immediate Start and the 14-Day Cancellation Period

A customer entering into a subscription online may have a statutory right to cancel during the applicable 14-day cancellation period.

Where the customer selects the required confirmation during purchase, the customer expressly requests EverSealed to begin processing and administering the preservation service immediately, before the end of that cancellation period.

Immediate processing may include:

creating the service and subscription record;
assigning or preparing an EverSealed Reference Number;
preparing or dispatching a physical kit;
preparing and sending a prepaid return label;
creating recipient, verification, storage, and delivery records;
beginning subscription administration.

If the customer validly cancels during the applicable 14-day cancellation period after requesting immediate commencement, any refund will be handled in accordance with applicable law and our Return, Cancellation and Refund Policy.

Where permitted by law and explained before purchase, EverSealed may deduct a reasonable and proportionate amount for services actually supplied before the cancellation request was received.

The standard £9.99 voluntary return fee will not be charged solely because a stored item must be returned following the valid exercise of a statutory cancellation right during the applicable cancellation period.

6. How to Manage or Cancel a Subscription

Customers may cancel their subscription at any time using one of the following methods:

through the subscription management section of My Account;
through the subscription-management link provided with the subscription, where available;
by emailing support@eversealed.co.uk .

An email cancellation request should include:

the customer's full name;
the email address connected with the order;
the relevant order number;
the EverSealed Reference Number;
a clear statement requesting cancellation.

EverSealed may require reasonable identity or authority verification before processing a cancellation connected with a stored item.

Customers should cancel before the next scheduled billing date. A cancellation submitted after a renewal payment has already been initiated may not prevent that payment from being processed.

7. Effect of Subscription Cancellation

Cancellation stops future subscription renewals from the effective cancellation date confirmed to the customer.

Cancellation does not:

delete the original Shopify order;
automatically release a Legacy item to its future recipient;
remove the need for identity and authority verification;
automatically create a refund for previous subscription payments;
automatically refund unused time in a current paid billing period, except where required by law.

The current paid service period may continue until its scheduled end unless EverSealed and the customer agree to an earlier termination.

The cancellation of future renewals is not conditional on the physical item having already been returned. The stored item will remain securely protected while the authorised return arrangements are completed.

8. Return of Stored Items After Cancellation

After a Legacy Preservation subscription is cancelled, EverSealed will contact the customer to arrange the authorised return of the registered stored item.

Before releasing the item, EverSealed may require:

confirmation through the registered customer account or email address;
the correct order number and EverSealed Reference Number;
reasonable evidence of identity;
reasonable evidence of authority where the requester is acting for another person;
confirmation of the secure return address.

After the applicable statutory cancellation period has ended, a £9.99 handling and secure shipping fee applies to the voluntary return of a standard stored letter or item following subscription cancellation.

The fee covers:

locating and checking the correct stored item;
verifying the return request;
updating the service record;
protective packaging;
secure tracked return delivery.

Different or additional charges may apply to unusually large, heavy, high-value, specialist, or international stored items. Any additional charge will be explained and agreed before the return is processed.

No such fee will be charged where the return is required because of an error by EverSealed, a failure to provide the contracted service, or another circumstance in which charging the fee would conflict with the customer's statutory rights.

9. Return or Replacement Without Cancelling

Customers may request the authorised return of an existing stored letter or item without cancelling their active subscription.

This may be requested where the customer wishes to:

review or retain the stored item;
replace an existing letter with a newly written letter;
change the contents of an approved Memory Box;
submit another approved replacement item.

After the applicable statutory cancellation period has ended, the standard £9.99 handling and secure shipping fee applies to returning the existing standard stored item.

The subscription remains active and continues to renew during the replacement process unless the customer separately cancels it.

Where a replacement request has been approved, EverSealed will provide the return instructions and may provide a prepaid return label for sending the new sealed replacement letter to us.

Unless an unusual, specialist, or international shipment is required, no separate charge will be made for the prepaid label used to send an approved replacement letter back to EverSealed.

The prepaid label must be attached only to a separate outer envelope or protective mailing package. It must never be attached directly to the sealed recipient envelope.

The correct EverSealed Reference Number must be clearly written on the outside of the new sealed recipient envelope.

10. Refunds and Previous Subscription Payments

Previous subscription payments and payments for a current billing period are normally non-refundable after the applicable statutory cancellation period has ended.

A refund or other remedy may nevertheless be provided where:

it is required by law;
a payment was taken incorrectly or more than once;
the subscription had already been validly cancelled before the payment should have been taken;
EverSealed did not provide the contracted service with reasonable care and skill;
EverSealed agrees to a refund as a customer-service resolution;
another statutory right or remedy applies.

Cancellation does not normally provide a retrospective refund of payments for previous months during which storage and subscription services were supplied.

There is normally no automatic pro-rata refund for unused time remaining in a current paid monthly period, except where required by law or expressly agreed by EverSealed.

Physical kit purchases, product returns, faulty products, and statutory product-cancellation rights are governed by the Return, Cancellation and Refund Policy.

11. Failed or Declined Subscription Payments

If a scheduled subscription payment fails or is declined, Shopify, the payment provider, or EverSealed may attempt to process the payment again in accordance with the applicable retry settings.

EverSealed may contact the customer using the email address or other contact details associated with the subscription.

The customer may be asked to:

update an expired or invalid payment method;
confirm their billing information;
pay an outstanding subscription amount;
contact their bank or payment provider;
cancel the subscription and arrange return of the stored item.

While an account remains unpaid, EverSealed may suspend non-essential subscription administration or other services that are not reasonably necessary to protect the stored item.

A stored item will continue to be handled securely while the payment issue is being investigated.

Non-payment does not authorise EverSealed to release a stored item to a future recipient, verification contact, or other third party without the required verification and release conditions.

If the payment issue remains unresolved after reasonable contact attempts and notice, EverSealed may cancel the subscription and begin the authorised stored-item return procedure.

12. Identity, Authority, and Release Security

EverSealed will not return, replace, disclose information about, or release a stored letter or other approved item unless the identity and authority of the requesting person have been verified with reasonable confidence.

A subscription cancellation by itself does not authorise release of a Legacy item to the future recipient.

A Legacy release remains subject to the applicable release condition, verification procedure, nominated verification contacts, and any required supporting evidence.

EverSealed may delay or refuse a request where:

the identity of the requester cannot be verified;
the requester does not have appropriate authority;
the Reference Number or order information does not match;
there are reasonable concerns about fraud, mistake, coercion, or unauthorised access;
the request conflicts with a legal obligation or valid court order.

13. Changes to Subscription Prices or Services

EverSealed may change the price, features, or administration of a subscription where reasonably necessary.

Any change affecting an active customer's future subscription payments will be communicated in advance where required by law or the applicable subscription terms.

A price change will not be applied retrospectively to subscription payments that have already been processed.

Where required, customers will be given an opportunity to cancel before a material change takes effect.

14. Subscription Communications

EverSealed, Shopify, or the applicable payment provider may send essential subscription communications concerning:

subscription confirmation;
upcoming or completed renewal payments;
failed payments;
payment-method updates;
subscription changes;
cancellation confirmation;
stored-item return arrangements;
security, verification, or service information.

These are operational communications and may still be sent where the customer has opted out of general marketing emails.

15. Contact EverSealed

For subscription management, cancellation, payment, return, or replacement enquiries, contact the following:

Slim and Smart Ltd trading as EverSealed
16 Commerce Square
Lace Market
Nottingham
NG1 1HS
United Kingdom

Email: support@eversealed.co.uk

Please include the relevant order number and EverSealed Reference Number where applicable.

Do not send a sealed letter, replacement letter, or another stored item directly to the correspondence address unless EverSealed has first supplied the official return instructions and confirmed the correct destination.