Contact information

Contact Information

EverSealed operates this website and service.

For all customer service enquiries, including subscription management, letter return requests, replacement requests, verification procedures, and general support, please contact us using the details below:

Service Name: EverSealed
Service Address: Prime Apartments, 
483 Green Lanes
London
N13 4FG
United Kingdom

Email Support:
support@eversealed.co.uk

All official requests must be submitted via email for security and verification purposes.

Required Information When Contacting Us

Customers must include the following details in all communications:

• Full name used during purchase
• Registered email address
• Assigned reference number
• Clear description of the request

Reference Number Assignment and Account Creation

Once a customer returns their letter or memory box to Ever Seated, we will:

• Register the received item in our secure storage system
• Generate a unique reference number
• Create a secure storage record associated with the customer
• Send the reference number confirmation via email to the registered email address

This reference number must be used for:

• Letter return requests
• Letter replacement requests
• Subscription cancellation requests
• Updating recipient information
• All future support communications

Security and Confidentiality

Ever Seated operates secure and confidential storage procedures. Storage locations are not publicly disclosed for security reasons.

We will only communicate with customers using their registered email address to ensure security and prevent unauthorised access.