Contact Information

Last updated: 23 September 2026

EverSealed is a trading name of Slim and Smart Ltd, a private limited company registered in England and Wales.

We provide physical Writing Kits, Time Capsule letter preservation services, Legacy Preservation services, future delivery services, and related customer support.

1. Company Information

Legal company name: Slim and Smart Ltd
Trading name: EverSealed
Company number: 10291692
VAT registration number: GB 250 2982 14
Registered in: England and Wales

Registered office:
Slim and Smart Ltd
156c High Road
Beeston
United Kingdom
NG9 2LN

The registered office is the company's official legal address. Customers should not send sealed letters, replacement letters, returns, Memory Boxes, or other stored items to the registered office unless EverSealed has first provided written instructions confirming that address.

2. Customer Service Contact

For customer service enquiries, contact:

EverSealed Customer Support
Email: support@eversealed.co.uk

Our customer support team can assist with:

• orders and payments;
• Writing Kit and physical product enquiries;
• Time Capsule services;
• Legacy Preservation services;
• subscription management;
• missing or expired return labels;
• confirmation of received letters;
• recipient and Future Delivery Address updates;
• stored-letter return requests;
• stored-letter replacement requests;
• verification and authorised release procedures;
• future delivery and tracking enquiries;
• privacy, security, complaints, and general support.

3. Correspondence and Time Capsule Postal Address

General written correspondence may be sent to:

Slim and Smart Ltd trading as EverSealed
16 Commerce Square
Lace Market
Nottingham
NG1 1HS
United Kingdom

Posting your initial Time Capsule letter

This is also the address for the first sealed letter sent under a standard Time Capsule order. Clearly write the recipient’s full name and Order number: [your EverSealed order number] on the outside of the sealed letter envelope. The recipient’s postal address is already held with the order and does not need to be written on that envelope.

Place the sealed letter envelope inside a second, outer postal envelope or protective package. Write the Nottingham address above and your EverSealed order number on the outside of the outer packaging. Arrange and pay the postage, and keep proof of posting. An initial prepaid return label is not included with the standard Time Capsule service.

For a Legacy Letter, an approved replacement, a physical product return, a Memory Box or another stored item, follow the instructions for that service or contact us before posting. The applicable address and prepaid label may be different.

4. Information to Include When Contacting Us

To help us locate the correct order or preserved item, please include as much of the following information as is relevant:

• the full name used when placing the order;
• the email address connected with the customer account or order;
• the Shopify order number;
• the EverSealed Reference Number, where one has been assigned;
• the product or service concerned;
• a clear explanation of the request;
• any relevant dates or delivery details.

Please do not send passwords, complete payment-card details, or unnecessary sensitive personal information by email.

5. EverSealed Reference Numbers

Each Time Capsule, Legacy Preservation service, or approved stored item will be connected with an EverSealed Reference Number or another unique identifying record.

The order confirmation, return instructions, customer account, or subsequent EverSealed communication will tell the customer which Reference Number should be used.

Where one order contains more than one preservation service or stored item, each individual sealed letter or stored item may receive a separate Reference Number.

The correct Reference Number must be clearly written on the outside of the sealed recipient envelope before it is placed inside the separate outer return packaging.

A Reference Number may be required for:

• confirmation that a letter has been received;
• recipient or Future Delivery Address updates;
• stored-letter return requests;
• stored-letter replacement requests;
• subscription-related requests;
• Legacy verification and release procedures;
• future delivery enquiries;
• customer-support communications.

If you do not know your Reference Number, contact EverSealed using the email address connected with your order and provide your order number.

6. Registration of Received Letters

When a sealed letter or approved stored item reaches EverSealed, we will normally:

• identify the return package using the order or Reference Number;
• remove the sealed recipient envelope from the outer mailing package;
• inspect the exterior for visible damage without opening the letter;
• connect the sealed item with the correct customer and service record;
• record the date it was received;
• update its status;
• place it into secure storage;
• send confirmation to the customer when registration is complete.

Postal tracking showing that a package has been delivered does not necessarily mean that EverSealed's internal registration process has already been completed.

EverSealed does not routinely open, read, scan, photograph, or copy the contents of sealed letters.

7. Secure Requests and Identity Verification

For security reasons, requests involving a preserved letter, recipient information, address changes, subscription cancellation, letter return, replacement, verification, or release must be authenticated before they are completed.

Customers should normally submit these requests through My Account, where the relevant function is available, or from the email address connected with their customer account or order.

If a request is submitted from a different email address, or if EverSealed has reasonable concerns about the identity or authority of the person making the request, we may ask for additional information or verification.

Depending on the nature of the request, verification may include:

• confirmation through the registered email address;
• access to the relevant customer account;
• the correct order number and EverSealed Reference Number;
• confirmation of information already connected with the order;
• reasonable evidence of identity or authority;
• additional Legacy verification documents where applicable.

EverSealed may delay or refuse a request where the identity or authority of the requesting person cannot be verified with reasonable confidence.

8. My Account

Where the relevant customer-account functions are available, customers may use My Account to:

• view their orders;
• view their active subscriptions;
• manage subscription details;
• view preserved-letter records;
• review recipient and Future Delivery Address details;
• request an authorised address update;
• request the return of a stored letter;
• request replacement of a stored letter;
• view service or delivery status information.

Some functions may not yet be available directly through My Account. Until a specific function becomes available, the customer should contact support@eversealed.co.uk .

9. Recipient and Future Delivery Address Updates

The Future Delivery Address is separate from the customer's own billing, shipping, or residential address.

Customers should notify EverSealed as soon as possible if the recipient's name, Future Delivery Address, or relevant contact information changes.

An update request must include the applicable EverSealed Reference Number and may be subject to identity or authority verification.

EverSealed cannot guarantee that an update can be completed after a preserved letter has entered final dispatch preparation or has been handed to the postal or courier provider.

10. Stored-Letter Return and Replacement Requests

A customer may request the authorised return of a stored letter or request its return for replacement.

Submitting a request does not automatically cancel or delete the original order.

EverSealed will review the request, verify the requesting person's identity and authority, confirm any applicable fee, and provide further instructions.

Where a replacement is approved, EverSealed may provide a prepaid return label for sending the new sealed letter to us.

The prepaid label must be attached only to a separate outer envelope or protective mailing package. It must never be attached directly to the sealed recipient envelope.

Applicable handling, secure shipping, replacement, and subscription rules are explained in our Return, Cancellation and Refund Policy and Subscription Policy.

11. Security and Confidentiality

EverSealed uses controlled procedures designed to protect customer records, recipient information, verification information, and stored sealed items.

For security reasons, EverSealed does not publicly disclose the precise location, layout, access arrangements, or detailed security controls of its physical storage facilities.

Access to customer records and stored-item administration is limited to authorised persons who require access for legitimate operational purposes.

We will not disclose information about a preserved letter, recipient, verifier, delivery instruction, or stored item to an unauthorised person.

More information about how personal information is collected, used, stored, and protected is available in our Privacy Policy.

12. Complaints

To make a complaint about an order, service, delivery, preserved item, or customer-support experience, email:

support@eversealed.co.uk

Please include the relevant order number or EverSealed Reference Number and a clear description of the issue.

Complaints concerning personal information or data-protection rights will be handled in accordance with our Privacy Policy.

13. Related Policies

• Privacy Policy
• Return, Cancellation and Refund Policy
• Shipping, Return Labels and Secure Delivery Policy
• Subscription Policy
• Terms of Service