Security & Verification Process
EverSealed provides secure long-term storage for sealed letters and memory items intended for future delivery. This page explains how items are stored, protected, and released only under the correct conditions.
Secure Storage
All EverSealed correspondence is stored securely after it is returned to us. Items remain sealed and are not opened during storage.
Access to stored items is restricted and handled only when required for operational processing, address updates, or authorised release procedures.
Sealed Correspondence Protection
Letters and stored materials remain sealed throughout the storage period. EverSealed does not open or review the contents of submitted correspondence.
Items are handled carefully and confidentially from the moment they are received until final delivery.
When Items Are Released
Stored letters and memory items are released only when the delivery condition selected by the sender has been met.
Examples include delivery at a scheduled future date or delivery following verified confirmation of the sender’s passing.
No release takes place without verification.
Verification Process
Before any stored item is released, EverSealed completes a verification review. This helps ensure items are delivered only under the correct circumstances.
Verification may involve confirming sender details, recipient information, and supporting documentation where required.
Verification requirements vary depending on the delivery condition selected at the time of purchase.
Verification Contacts
Senders may provide verification contacts to support the release process. These contacts may be used if confirmation is required before delivery can proceed.
Verification contacts help ensure that stored items are released safely and appropriately.
Recipient Address Updates
If a recipient’s address changes before delivery, senders may contact support to request an update.
Updating recipient details early helps prevent delivery delays when the scheduled release time arrives.
Confidential Handling
EverSealed handles all stored correspondence with care and confidentiality.
Personal information is used only for storage management, verification procedures, and delivery processing.
If Verification Cannot Be Completed
If the required verification cannot be completed, delivery may be delayed until sufficient confirmation is received.
This helps protect the sender’s intentions and ensures items are not released incorrectly.
Support During the Verification Process
If you are involved in a verification request or believe a stored item may be ready for release, please contact support@eversealed.co.uk.
Our support team will guide you through the appropriate next steps.
Our Commitment
EverSealed is committed to protecting stored correspondence and ensuring that each item is handled responsibly, respectfully, and according to the sender’s instructions.
